Click on a link below to be taken to the relevant section of our terms and conditions:
Login and Registration
Cancellations and Returns
Broken or Faulty Items
Product Warranties and Guarantees
Installing and Assembling
Payment and Prices
Your Statutory Rights
Liability and Indemnity
The Washington Lighting and Interiors website is operated and owned by AJB Environmental Ltd (referred to as "Washington Lighting and Interiors/we/us/our") and as a user of this website (referred to as "you/your") you fully agree with these Terms and Conditions even if you do not register with us. If you do not agree with these Terms and Conditions, please do not use this website.
The dimensions displayed on our website are approximate but we do try our best to make sure they are as accurate as possible.
The product descriptions shown on our website are correct to the best of our knowledge, however if you find that there is a mistake in the description we would be grateful if you inform us of this error so we can amend it with immediate effect.
The product images displayed on our website are to our understanding a fair reflection of the physical products. However, we cannot guarantee that the appearance and colours of the products shown is an exact replica to the appearance and colours of the product itself.
The category images contained on our website are for display purposes only and we do not necessarily sell the products that feature within them.
If you are not the end-user you confirm that you have authority to bind any person or company on behalf of whom you are using our website.
Not all products that we sell in our store are available to purchase online and this is clearly stated in the products description. Not all products we advertise online are available to purchase online and must be purchased from our stores as we would be unable to guarantee that the item(s) purchased would arrive in a satisfactory condition. However, we are able to arrange special delivery if required please contact us.
Stock on our website is not our physical stock, rather the stock of the supplier. Although we stock most items we may have to arrange delivery usually within the next 24 hours.
We reserve the right to adjust prices, offers and specifications of goods before you order.
As part of our service, we agree to provide you with information and other service that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our service in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.
By using the service, you agree that you will not attempt to undermine the integrity of this web site.
We are completely dedicated to customer satisfaction, and most of our new customers are recommended to us by existing customers. To maintain and develop our customer base we understand we have to provide an exceptional level of customer service and support for our products, and we believe we do.
If you have any questions regarding our service or suggestions for improving our products or service then please call us on 0800 0133363 and ask to speak with the Managing Director.
If you feel you have a complaint then please contact our Customer Services department by emailing [email protected] or by calling us on 0191 4177800. Alternatively you can write to the Managing Director at:
Washington Lighting and Interiors
9 Donkin Road
Armstrong Industrial Estate
Tyne and Wear NE37 1PF
You will be informed within 3 working days of our reply to your complaint. We will explain what actions we intend to take to resolve any complaint.
When you register with us you will be required to create an account password, which should be unique to you in order to keep your personal information safe. You should not share your password with any other person or with multiple networks and it must be kept safe at all times.
If you believe that any of your user details have been compromised and/or are being accessed by a third party, please contact us immediately.
All personal details you provide during your registration must be accurate, true and current and you must notify us of any changes.
You confirm that you are not impersonating any other person or entity or using a false name or a name that you are not authorised to use.
You are not allowed to use this web site to make any false or fraudulent orders.
We are entitled to provide the Police and/or any other regulatory or government authority who is investigating suspected illegal activities with your Personal Information and User Information, upon request.
When you receive an Order Confirmation email, this means that your order has been placed and is waiting to be reviewed and accepted.
We will contact you by phone or email if we are unable to accept your order for any reason or the goods you ordered are out of stock. If the goods ordered are due back in stock within a reasonable time then we will give you the option of either waiting until the goods are back in stock or offering you a similar alternative or cancelling your order.
If you order more than one item and one of those items is out of stock we will contact you and give you the option of delivering the items available and waiting for that particular item to come back in stock and then delivering the outstanding item, or dispatching your full order when all items are available or to cancel the specific item that is out of stock or to cancel your entire order.
You have the opportunity to check and correct any input errors up to the point before the order is placed in check out. If you have made an error after placing your order with us please call or email our customer support team as soon as possible to make the necessary amendments to your order.
When you receive a dispatch email, this means that your order has been accepted that the money has been to us paid from your account and your order has been booked with the appropriate courier and will be on its way to you in due course. At this point there is now a contract of sale between us.
The ownership and title of goods and therefore the risk of loss and damage, passes on to you once delivery is made provided the goods are paid for.
By placing an order with us on washingtonlighting.co.uk does not create a contract of sale between us and that contract between us starts only when we take payment and dispatch your order. However we reserve the right to cancel your order in which case a full refund will be issued if we have taken payment.
We reserve the right to adjust prices, offers and specifications of goods before your order has been processed but we will inform you and ask you to confirm your agreement to these changes prior to dispatch.
For accurate pricing, our current delivery costs detailed below will be calculated and displayed automatically when you select the appropriate country and post code during the check out procedure.
Scottish Highlands Postal Codes:
AB36-38, AB55-56, FK17-99, G83, KW1-14, PA21-40, PH15-26, PH30-41, PH49-50, All IV Postcodes
Scottish Isles Postal Codes:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
We endeavor to dispatch all orders received within 3-5 working days, however in some circumstances, including medium and large items, it can take up to 7-14 working days to be dispatched. We will contact you in the event of any unexpected or additional delays and always keep you informed.
Delivery of most items require a signature, the signature of the person accepting delivery at the given delivery address will be proof that you or the person at the alternative address has received the delivery.
Please note that if your order is made up of a combination of items, deliveries may be made separately. We deliver to most postal areas in the UK, but we're sorry that some geographical locations and courier availability can at time restrict our service.
We do not deliver to addresses that we believe are not secure such as communal or PO Box addresses.
Prices for large items and quantity orders delivered to UK and Off UK areas that require to be shipped by pallet or in multible boxes then a special delivery service would usually be required and your final price could increase due to additional delivery charges. Please contact us for a quotation.
It is possible to have items sent to an address that is different to your billing address but for security reasons this can only be a none residential business address when placing an order online or by telephone. Please contact us for more information on this matter.
We may use our own vehicles or a national courier such as Royal Mail, Parcel Force, Interlink or UPS to deliver your order depending on the weight and size of the item(s) you have ordered. Our manufacturing partners also deliver goods direct to you on our behalf using national couriers. Items that are delivered on our behalf by a national courier service need to be signed for and if no one is available to sign for the items then a notification card will be left by our couriers at your stated delivery address. To reclaim your item(s) contact the courier to either organize for you to collect the item or to arrange a suitable day for redelivery.
Some supplier may have an additional delivery charge, this may be because the product is larger, more fragile or heavier in weight. We will contact you shortly after your order is placed.
In some circumstances the items you order will be delivered separately due to items being stocked in different locations or items being out of stock. If you are unsure of dispatch or you have waited longer than expected for your other item(s) to arrive then please contact us on 0800 0133363 or [email protected]
We can and do ship internationally to European and Scandinavian Countries and to Worldwide Countries who have 240v electrical supplies, please call us on 0044 191 4174006 or email us with your requirements for a quotation as delivery prices are calculated by country destination and volumetric weight.
We advise not to book an electrician or any form of installation until you have recieved the goods and checked them over. It's rare but possible that your goods may have been damaged in transit or the order is delayed. We are not responsible for any electricians fees if this happens.
Order cancellation policy (assuming you have not yet received the goods, if you have your goods and wish to return, see our returns policy further down the page)
To exercise your right to cancel you must inform us in a clear statement, either via post, email ([email protected]) or we would recommend using the below order cancellation form and will will confirm receipt via email. This does not apply to special orders or bespoke items that have been made or cannot be cancelled whilst in production. We will endeavor to accept all special or bespoke cancellation requests, but we cannot guarantee this.
If you cancel your order, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and not later than 14 days after we receive your cancellation request. We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of reimbursement.
Need to return a item? Here's what you need to know.
If you have received your order but for any reason are not satisfied or if it is unsuitable, you can return it to us for a full refund within 14 days of receiving your full order. If the 14 day window has passed you still may be able to return it to us in exchange for store credit within 30 days of receiving your full order.
A return for full refund or exchange may only be accepted if the goods are still in the original manufacturers packaging, which must not have been defaced, be intact and be complete with bulbs (if supplied), instructions and all other parts. All goods must have been handled with reasonable care and must not have been installed or modified in any way. We may make a deduction or refuse the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you and more than what is needed to establish it's nature such as installing or using the goods. It is your responsibility to ensure the goods are returned to us at your own cost.
If a fault has occurred we may repair or replace the goods if covered by the manufacturers warranty (generally 12 months) - as stated within the product information.
To return your goods you must inform us in a clear statement, either via post, email ([email protected]) or we would recommend using the below order returns form and will will confirm receipt via email.
Recommended ways to return;
1) Use a courier of your choice - we would recommend a tracked and signed delivery method.
3) Return it in person to our showroom in Washington.
Order returns address:
9 Donkin Road
Armstrong Industrial Estate
Tyne and Wear
Opening hours are Monday to Saturday 9am-5pm and Sunday 11am-4pm.
CHECK IT AS SOON AS YOU RECEIVE IT
We take great care in checking and packing your order for safe arrival, unfortunately sometimes breakages can occur particularly with fragile goods. The last thing we want is for you to feel disappointed when it comes to you installing item(s), therefore we always ask you to “check it as soon as you receive it”. Please check your goods carefully upon arrival and particularly prior to making arrangements to have them installed. If they have unfortunately arrived damaged please contact our customer support team on 0800 0133363 or [email protected]
If the goods are to be returned due to a fault (see warranty) then we will make arrangements to collect the goods from you which must be packed in a safe and reasonable manner and to the best of your ability as described above in Returning your Order.
Where returns have been completed without prior notification and authorisation from Customer Support or the item is untraceable, refunds cannot be provided. The burden of proof is that of the consumer to prove that an item has been returned and to ensure it is returned safely. If returns are made at your own cost and without prior notification and authorisation from Customer Support, any return costs will be non-reimbursable.
If a product develops a problem that you are concerned about after you have accepted it then please email our Customer Support Team who will deal with the matter in hand for you. In order for us deal with any of your concerns we will require your order number as proof of purchase and we may ask you return the product to us or send us photographs of your concerns.
Prior to agreeing to repair or replace any product under warranty, the company reserves the right to inspect any defective, faulty or damaged parts and that you agree so provide us with photographic evidence to help us deal with your concerns. All products found with genuine manufacturing defects within the stated warranty period are covered to be repaired or replaced and at our cost. You may be required to arrange the safe return of certain defective items to us at your expense. All warranty agreed repaired or replacement products will be delivered to you at our expense and we will reimburse any return postal costs you may have paid. We may ask you to dispose of any damaged or defective goods that are not financially viable for us to collect.
This relates to all interior and exterior products that are supplied with a manufactures minimum 1 year warranty as stated in the product information. This means that in normal and fair service, without accidental damage, incorrect or inappropriate installation or location, products sold by us and our partner manufactures should not suffer any manufacturing defects within a minimum period of 1 year from date of purchase. This warranty also relates to the corrosion of paintwork on cast aluminium or steel fittings, but excludes products installed at locations within 5 miles of the coastline or known acidic areas, and products that have been over painted or cleaned with an aggressive cleaner. All genuine defects discovered are covered under this manufactures 1 year warranty and will be repaired or replaced prior to our approval and at our cost.
We go beyond our manufacturers standard 1 year warranty and provide you with an additional 1 year warranty on all lighting fittings you buy from us. This additional 1 year warranty comes FREE and is added by us. We do this as testament to the quality interior light fittings we supply which gives you added value and piece of mind with your purchase. This extended warranty excludes Christmas, novelty and Children`s lighting. Our extended warranty covers for electrical faults only, excludes bulbs and is for return and repair only, or full replacement where necessary. Our warranty provides cover against mechanical breakdown or manufacturing defect through normal use and does not include accidental damage, incorrect or inappropriate electrical installation or location. This means that if your item develops a manufacturing or electrical defect during the extended guarantee period, we'll arrange for it to be repaired if possible, or send you replacement parts where possible. This warranty also relates to the corrosion of paintwork on cast aluminium or steel fittings, but excludes products installed at locations within 5 miles of the coastline or known acidic areas, and products that have been over painted or cleaned with an aggressive cleaner. All genuine defects discovered are covered under this extended 1 year warranty and will be repaired or replaced prior to our approval and at our cost. You will be required to arrange safe return of all defective items to us at your expense. All products with genuine manufacturing defects will be repaired and delivery back to you at our cost and we will reimburse your return postal costs you paid.
Many of our quality outdoor products have anti-corrosion guarantees as stated in the product information. This means that in normal and fair service, without accidental damage, incorrect or inappropriate installation or location, any product sold by us and our partner manufacture should not corrode within the stated period from date of purchase. This warranty relates to the corrosion of paintwork on cast aluminium or steel fittings, and excludes locations within 5 miles of the coastline or known acidic areas and products that have been overpainted or cleaned with an aggressive cleaner. This also applies to some products with a 15 year warrenty.
Many of our quality outdoor products have anti-corrosion guarantees as stated in the product information. This means that in normal and fair service, without accidental damage, incorrect or inappropriate installation or location, any product sold by us and our partner manufacture should not corrode within the stated period from date of purchase. This warranty relates to certain ranges or models which are produced of quality materials that have exceptionally long life expectations, such as solid brass lanterns. These products may age over time but will not deteriorate to an extent where they will no longer function for the intended purpose. The “Limited” elements relate to small component parts such as rubber seals, steel screws, and lamp holders etc. which are repairable but are not covered by the lifetime warranty.
Many of our quality outdoor products have anti-corrosion guarantees as stated in the product information. This means that in normal and fair service, without accidental damage, incorrect or inappropriate installation or location, any product sold by us and our partner manufacture should not corrode within the stated period from date of purchase. These products are designed to be placed in the toughest of conditions, some including right by the coastline without any exclusions. These warranties cover protection of the finish against corrosion or UV degradation on our coastal collection ranges.
Norlys models have a 15 year warranty (excludes locations within 5 miles of the coast). From purchase to within 15 years of normal use, the fittings will not deteriorate to any extent where they experience any structural failure. There may be signs of aging, corrosion or paint fading - most notably, copper fittings are untreated and will age naturally to acquire a brown patina - but the integrity of the construction of these fittings means they will not deteriorate to any extent where they are rendered unusable within a lifetime of 15 years.
There are a number of products incorporating Led array modules and / or PIR sensors. Whilst various products themselves have varying anti corrosion warranties, these electronic parts are covered by the manufactures stated 1 or 2 year warranties against failure. After these periods they may still be repairable and serviceable.
All our warranties and guarantees do not cover out of pocket expenses or any consequential costs. However, with your customer loyalty in mind we will always be transparent and endeavor to satisfy your request and assist you to the best of our ability.
If the product develops a fault for whatever reason and is out of the manufacturers warranty period then we can possibly arrange to send chargeable replacement parts or possibly have the item(s) repaired for you at a charge. We are not obliged to offer free replacements or refunds for out of warranty items. However, with your consumer rights and customer loyalty in mind we will always be transparent and endeavour to satisfy your request and assist you to the best of our ability. If you have any other concerns or queries about the product(s) you have ordered from us then please contact our Customer Service Team who will endeavour to assist you with the matter.
If your order arrives damaged or incomplete please contact us immediately and we will deal with it accordingly.
If you do not receive your order within 3/5 working days of receiving a 'Dispatch Confirmation' email you must contact us where we will then open an investigation with the appropriate courier.
It is possible that products can be recalled by the manufactures should they be concerned over the quality and safety of their products.
In the unlikely event there should be any product recall of any items that you have purchased, we will email you direct to advise you on what action you should take.
In order to issuer correct installation and/or assembly of your item(s), we strongly recommend that all products be installed and assembled by a qualified and approved trade person.
All products must be earthed (where necessary) and the mains supply must be isolated prior to installation. Please note that an incorrect installation can void your warranty (see warranty).
Installation accessories such as screws, raw plugs etc. are not always supplied with products.
We do not accept liability for any damages, personal or any other such as electrocution or actual bodily damage or property damage due to improper installation or assembly by qualified or non-qualified persons.
We are not obliged to pay for any third party installation and assembly fees incurred before or after initial installation or assembly and at any time unless paid for and installed and assembled by us directly. However, with your customer loyalty and consumer rights in mind we will always be transparent and endeavor to satisfy your request and assist you to the best of our ability.
For your choice and peace of mind of security you can choose to purchase goods online from us using Sage Payment Services, Amazon Payment Services or PayPal Payment Services.
If you would prefer, you can place orders and pay for your purchase over the telephone by calling our sales department on 0800 0133363.
We accept payment by MasterCard and Visa credit or debit cards and payments are processed using Global Payment Services via HSBC Bank. Our credit and debit card payment services are PCI approved by Security Metrics as required by current Security and Banking Legislation. Please contact us if you require more information.
Payment is officially taken for standard lines after your order has been security checked prior to dispatch.
Payment is officially taken for special, bespoke or made to order items on the day we confirm your order by email and on understanding that you have read and agree to our returns policy for such orders as cancellation cannot be accepted once production has started.
Make sure that the expiry date on the card you use to make payment is after the anticipated dispatch date. If the expiry date on your card falls within the anticipated dispatch time then we will be unable to take the required funds.
By placing an order through our website you confirm that the credit/debit card or PayPal Account being used for payment is yours. All orders are subject to payment security checks with PayPal or your card issuer. Failure to pass these checks will result in us cancelling your order and we are not obliged to inform you of the reason for the failure. If you encounter any problems please contact us and we will be happy to help. We will inform you that your order has been cancelled if you do not wish to proceed.
Our website uses third party payment authentication services and we do not hold or store any of your payment details on our servers. Payment procedures called 3-D Secure is used by our payment providers to combat fraudulent online transactions. It allows the card issuer to fully authenticate online transactions by using Verified by Visa or MasterCard Secure Code (depending on the type of card being used), which requests the user to enter the correct password to authorize the payment from their card.
If you by-pass the Verified by Visa or MasterCard Secure Code your order will be cancelled as your payment must be 3-D secured in order to pass payment security checks.
You will be charged the correct current price for buying goods from our website on the date you place your order. All prices displayed on our website are inclusive of the current rate of VAT (Tax) at 20%.
We do our very best to ensure that prices displayed are shown correctly but occasionally an error may occur. If this should happen, we will correct that price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you we will treat the order as cancelled.
It may be that prices of items sold online differ from those sold in store but this will be due to special promotions or online discounts.
Prices that are reduced for sales and promotional reasons are only valid for the period specified.
Under the Consumer Contracts Regulations, you have a right to cancel your order for any none “special orders” or “made to order” item(s) purchased on this website.
If you wish to cancel your order, please call our cancellations department on 0191 4177800 (Monday to Saturday 9am - 5pm Sunday 11am - 4pm) or email us at [email protected] within 14 days after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and they must be returned in resalable condition (see the above returns statement).
Your statutory rights are not affected by any of our policies.
For more information on your statutory rights, please contact your local Trading Standards Office (www.tradingstandards.gov.uk), Citizens Advice Bureau (www.citizensadvice.org.uk) or visit www.gov.uk/consumer-protection-rights.
The products which washingtonlighting.co.uk site sells are intended for domestic and light commercial business purposes only and we are not liable for the fitness of goods used for extensive commercial business purposes, nor are we liable in any circumstances for the cost or any losses arising from the use of the item in the event of a claim for breach of warranty or condition.
In the event that we are held responsible for any loss or damage in regards to a product, our aggregate liability shall be limited to a sum equal to the amount paid by you for that product.
We try our utmost to keep your details secure and our web site has all the latest security measure in place for your peace of mind and we do not hold your personnel payment details on file but unless we are found negligent, we cannot be responsible for any unauthorized access to any details provided by you.
We are not liable for any delay or failure to deliver or perform any obligation that is specified in these terms and conditions when the reason for delay or failure is due to circumstances beyond our reasonable control.
You are not allowed to assign or sub-contract any of your rights or obligations under these terms and conditions.
Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not be limited or excluded under appropriate law.
We try to keep the website content accurate, up to date and error free but cannot guarantee that errors will be corrected or that the server on which the site is hosted is free of bugs or viruses. We will not be held responsible for any material or content that is lost when uploading or transmitting through our website.
We try to ensure that the website is available at all times, however you may occasionally be restricted access to washingtonlighting.co.uk to allow for repairs, maintenance or for the introduction of new facilities or services but we will try our best to get the website up and running as soon as we can.
We are not responsible for other websites or services that are linked to washingtonlighting.co.uk and if you choose to access a website or service through washingtonlighting.co.uk it is your responsibility to read and act in accordance with their Terms and Conditions.
We are not liable for any loss or damage of any kind relating to your use of washingtonlighting.co.uk or other services and websites you access through our site.
We are not liable for any breach of these terms and conditions by you or any other liabilities relating to your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
You are not allowed to (including aiding a third party to) interfere with our systems, restrict or inhibit the use or enjoyment of the website for anyone else, nor are you allowed to use it for any activities that breach any laws, standards, content requirements or codes published by any relevant authority or circulate any material that is of a threatening, harmful, vulgar, abusive, obscene, unlawful, harassing or libelous nature.
A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision of these terms and conditions unless otherwise stated in the appropriate law.
If any claim is made by any third party that your use of washingtonlighting.co.uk site is defamatory, offensive or abusive, of an obscene or pornographic nature, is illegal or constitutes a breach of any applicable law, regulation or code of practice, or if your use of washingtonlighting.co.uk site infringes that third party’s copyright or intellectual property then you agree to fully indemnify us against all losses, liabilities, costs and expenses suffered or incurred by us and all damages awarded against us by a court of competent jurisdiction.
Any reviews on products posted on washingtonlighting.co.uk are the expression of opinions by individuals and do not represent the views of washingtonlighting.co.uk.
We reserve the right to refuse any reviews or remove any posted views from our website at any time and for any reason.
If you breach these terms and conditions the company reserves the right within a reasonable period to pursue its rights and remedies against you but if it waives the right to do so it may take action in any future situation where you are in breach.
We reserve the right to suspend or cancel your account with us at any time if you breach any of your obligations under these terms and conditions or for any other reason.
If we waive a right in these terms and conditions it will not necessarily be waived in the event of any future breach of that or any other provision.
If a section of these terms and conditions is held to be invalid or unenforceable by the applicable authority or does not conform to the appropriate law, it does not affect the validity or enforceability of any other sections of these terms and conditions.
These terms and conditions shall be governed by the laws of England and any disagreement between us will be resolved solely in the courts of England and the only language offered is English.
You may retrieve and display the contents of washingtonlighting.co.uk site on a computer screen and you may use, download or make one hard copy of an extract from washingtonlighting.co.uk site or store such content in electronic form on disk for your personal, non-commercial, use only, on the condition that all copyright, trademark and proprietary notices contained in the original material from the website are kept intact.
You are not allowed to reproduce, alter or distribute any contents of washingtonlighting.co.uk site, including storing it on a server or any other storage device that is connected to a network.
You are not allowed to reproduce, alter, download, copy or distribute any extracts from washingtonlighting.co.uk site for commercial use.
No license is granted to you in these Terms and Conditions to use any trademark belonging to us and any of its partners unless you have prior written consent from the applicable authority.
You are not allowed to create a link to this website without prior written consent from us.
Washington Lighting and Interiors
9 Donkin Road
Armstrong Trading Estate
Tyne & Wear
0044 191 4174006
orders £75 and over
please contact us
over 25 years experience
9 Donkin Rd, Washington, NE37 1PF
0191 417 4006
Mon - Sat / 9-5 | Sun / 11-4